DESCRIPTION OF THE SERVICES PROVIDED BY THE WEBSITE
REAL CASONA DE LAS AMAS, SL (B26370049), through its URL “www.realcasonadelasamas.com”, makes available to its users our special hotel facilities that are at their disposal at Calle Mayor, 5 – 26323 – Azofra (La Rioja) where they can be visited and contracted and, directly, on this Website through our secure e-commerce system.
Likewise, it may provide users with links and advertising related to its commercial activity, which may be of interest to them.
To obtain the status of user of the Website and its services, they must only meet the condition of registering as such on the same by completing any of its forms.
The user is solely responsible for the information provided to the Website. If the Company has evidence of the inaccuracy or falsity of the data provided, it will automatically proceed to cancel the affected user’s registration.
Products
REAL CASONA DE LAS AMAS offers its clients accommodation of the highest quality, as well as complementary services of Spa, massages, etc. that are duly specified on our website, as well as special services for holding conventions or meetings of any kind, the price and conditions of which must be consulted specifically through the website or directly at the establishment.
Prices
Except for errors or omissions, the prices of the services reflected on the Web include taxes, in particular Value Added Tax.
How to make your reservation
Traditional Booking . As always, you can make your reservation through a travel agency or tour operator, or by contacting the establishment, whose contact details are listed on our website.
This is the recommended method of booking for conventions, groups, etc. due to its special contracting characteristics and pricing policy.
Buying online . Your security comes first, and our first concern is to guarantee the confidentiality of your data. Operationally, we follow the usual system of all online shopping websites.
Our purchasing system will allow you to consult and choose the rooms and auxiliary services you want, and the length of your stay; review, modify or cancel them and, at the end, obtain a summary of the reservation that will be sent to your email address, which will serve as proof for the client and which, for legal purposes, perfects the contract for the provision of services between REAL CASONA DE LAS AMAS, SL . and the client, fulfilling all the requirements established for this purpose by Law 26/1984, of July 19, on General Contracting Conditions.
Payment systems
Payment for services may be made at the establishment itself or by credit card.
The card number must be entered, as the charge for penalties in the event of late cancellation of reservations will be made on it.
All reservation operations and credit card operations are carried out through the siteminder server, which guarantees the total security and confidentiality of the data provided, with a maximum security encrypted protocol.
Cancellation of reservations and guarantees
Cancellations up to 7 days before the arrival date will not be subject to any charge.
For cancellations outside the deadline, the hotel will charge the full amount for cancellations made less than 24 hours before arrival, otherwise the amount to be applied will be the first night or 30% of the total for stays longer than 3 days, only for direct clients. For clients through an agency, the cancellation policy will be as stipulated or, if not stipulated, 100% of the stay will be applied.
In case of cancellation due to early departure, the current night will be charged, if not notified 24 hours in advance. In cases of No-Show, the full stay will be charged.
All group reservations or stays longer than 3 nights will be subject to a 50% deposit of the reservation and are non-refundable in full with one month’s notice.
If a promotion is selected, the cancellation policy to be applied will be that of the promotion.
Vouchers or Gift Cards with an open date are valid for 1 year from the date of the Reservation.
Check-out or early check-in is from 12:00 – 15:00h, the hourly charge will be €10/hour, after 15:00h the full day will be charged, always subject to hotel availability.
Existing beds: 1 child under 6 years can stay for €15/night using beds in the room.
If there is any damage inside your room or rooms or in any area of the establishment due to the client, Real Casona de las Amas reserves the right to charge your credit card for the total amount of the damage.
In all cases REAL CASONA DE LAS AMAS, SL . adheres to the provisions of Law 7/1998, of April 13, General Defense of Consumers and by Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods.
Right of Admission
OFFICIAL BULLETIN OF LA RIOJA – DEPARTMENT OF TOURISM, ENVIRONMENT AND TERRITORIAL POLICY (BOR/ La Rioja, Decree 111/2003, of October 10, (BOR No. 127, of October 14), which approves the Regulations for the development of Law 2/2001, of May 31, on Tourism in La Rioja (arts. 22 to 70).
Article 8. Access to establishments.
Tourist establishments shall be considered public, and access to them shall be free, with no restrictions other than compliance with the law, the specific requirements that regulate the activity and, where applicable, the internal regulations established by the company, provided that it does not contravene the provisions of Law 2/2001, of May 31, on Tourism in La Rioja, or the current regulations that apply to them, and is visibly announced at the entrances to the establishment.
Access may not be restricted for reasons of race, sex, religion, opinion or any other personal or social condition or circumstance, although admission may be denied or expelled from the establishment, seeking, if necessary, the assistance of the competent authority agents, to persons who fail to comply with the rules of orderly social coexistence or those who intend to use the facilities for a purpose other than that of the activity in question.